Crimson Casual carefully chooses local dealers to represent us and our products based on their history of customer service and product presentation. The retailer where you purchased your Crimson Casual furniture should be your first contact with any issues you may have regarding your purchase ... or your plan to purchase. Local stores have immediate access during business hours to our customer service line and should be able to resolve your questions in a timely fashion.

Should you have any problems at the local dealer or are dissatisfied with your proposed resolution, please feel free to contact us through the above email access. Click on the appropriate Customer Service Department and then fill in all fields, including your daytime phone in case we need to discuss the situation. Please provide a complete explanation of the problem, giving as many details as possible to help us arrive at a satisfactory resolution as quickly as possible. Crimson Casual's Customer Service Department will respond to your email within 3 business days.