RESIDENTIAL WARRANTY

The Crimson Casual warranty is valid from the date of purchase and is extended to the original purchaser only and applies to furniture products manufactured by Crimson Casual, Inc. Proof of purchase (original sales receipt including purchase date) is required. Photos & inspection may be required in addition to proof of purchase.

Aluminum Frames - Eighteen Years

If your frame fails structurally within 18 years of original purchase (i.e. broken frame or welds) we will repair or replace the frame in the original finish and style, or, in a similar finish and style if the original has been discontinued.

Paint Finish - Five Years

If your finish peels or blisters within five years from date of original purchase, we will repair or replace the frame in the original finish and style, or, in a similar finish and style if the original has been discontinued.

Fabric on Cushions, Slings & Umbrellas - One Year

If the fabric on a cushion, sling or umbrella tears, mildews or fades excessively within one year from the date of purchase, we will repair or replace the fabric in the original color or pattern, or, in a similar color or pattern if the original has been discontinued.

Umbrellas and Umbrella Bases - One Year

If an umbrella or umbrella base fails structurally within one year from the date of purchase, we will repair or replace the umbrella or base in the original color and style, or, in a similar color and style if the original has been discontinued.

Composite Table Tops, Billet Table Tops & Cast Tables

Three Years

If a comoposite table top, billet table top or cast table fails structurally within three years from date of purchase, we will repair or replace the top or table in the original color and style, or, in a similar color and style if the original has been dicontinued.

Component Parts - One Year

If a comoponent part (glides, bolts, wheels, etc.) fails due to manufacturing defects within one year from the date of purchase, we will repair or replace the part in the original color and style, if available, or in a similar color and style if the original has been discontinued.

Service & Shipping

All service for authorized returns will be provided at our manufacturing facility in Haleyville, AL. Freight will be paid by Crimson Casual to and from the customer for a period of two years from date of purchase. The customer will be responsible for freight charges after the two year period. Crimson Casual reserves the right to determine whether to replace, repair or refinish and mode of transportation of authorized returns. No returns will be accepted without a Return Merchandise Authorization from Crimson Casual.

Note:

This warranty is a limited warranty and applies to the original purchaser only. Proof of purchase is required. Warranty coverage begins on the date of purchase. Crimson Casual or its suppliers may discontinue any component parts such as fabric, paint, etc., at any time.

Exclusions

Failure caused by

Unreasonable or abusive use
Fire
Freight Damage
Acts of nature such as, but not limited to freezing or high winds
Suntan oil or other chemicals
Normal fading, scratching or chipping of finish
Fading, weathering, staining or discoloration of finish
Accidental damage, repair or modification by the consumer
Commercial use
Normal wear and tear

Storage

All furniture should be stored in an upright postion to allow for proper water drainage. Failure to do so may result in freeze damage that is not covered by the warranty.